Help & FAQ
Answers about the Shakespeare AI app, the Unlimited subscription, Apple billing and your data. Anything else, write to us.
- I.
Cancel the subscription
Open iPhone Settings, tap your name, then Subscriptions, then Shakespeare AI. Or in the app: Profile, then Manage subscription. Cancelling stops the next renewal; you keep access until the paid period ends.
- II.
Get a refund
Apple decides refunds for in-app purchases. Ask at reportaproblem.apple.com with the Apple ID that paid. We cannot refund an Apple charge ourselves.
- III.
Subscription missing on a new phone
Sign in with the same Apple or Google account you used before, then tap Restore Purchases in Profile. It checks your Apple ID and reconnects the subscription.
Getting started
What is Shakespeare AI?
An app for iPhone and iPad for reading Shakespeare with understanding. All 37 plays, the 154 sonnets and the narrative poems, with the option to tap any line and ask what it means. It needs iOS 17 or later and is free to download from the App Store.
What can I do for free?
Everything except unlimited AI answers. Reading the complete works, downloading plays for offline reading, saving passages, highlighting and writing notes are all free, with no account and no sign-in.
You also get 10 free AI questions to try the explanations before deciding to subscribe.
Do I need an account or to sign in?
No. The app creates a private, anonymous account for your device the first time it opens. Signing in with Apple or Google is optional: it keeps your saved passages, notes and AI answers together if you change phones or use an iPad as well.
Does it work offline?
Reading does. Tap Download for offline on any play and the text and scene artwork are kept on the device. Asking the AI needs an internet connection.
Is there an Android or web version?
Not at the moment. Shakespeare AI is an iPhone and iPad app. This website carries information, legal pages and support; the reading and the AI happen in the app.
Subscription and billing
What does Unlimited include and what does it cost?
Unlimited removes the cap on AI questions: ask about any line, in any play, with follow-up questions, for as long as you subscribe. Monthly and annual plans are shown in the app with the price in your local currency, set by the App Store.
The subscription is bought inside the app through Apple in-app purchase and billed to your Apple ID. It renews automatically until cancelled.
How do I cancel?
Two ways, both through Apple: in the app open Profile and tap Manage subscription, or open iPhone Settings, tap your name, then Subscriptions, then Shakespeare AI.
Cancelling turns off the next renewal. You keep Unlimited until the end of the period you have already paid for, and you are not charged again. Deleting the app does not cancel the subscription.
Can you cancel or refund it for me?
No. Apple holds the billing relationship for in-app purchases, so only you and Apple can cancel or refund it. Cancel from Settings as above; request a refund at reportaproblem.apple.com. If you are not sure which charge to pick, contact us and we will help you find it.
I subscribed but the app still says I am on the free plan.
Open Profile and tap Restore Purchases. That asks Apple for the active subscription on your Apple ID and attaches it to the account in the app.
If you are signed in, make sure it is the same Apple or Google account you subscribed with. If it still does not appear, contact us with the email you sign in with and the date of the charge.
Does the subscription work on both my iPhone and iPad?
Yes. An Apple subscription follows your Apple ID, so Restore Purchases on the second device reconnects it. Signing in with the same account on both devices also keeps your saved work together.
I used to subscribe on the dramatis.app website.
The web version closed in September 2026 and web subscriptions are no longer sold. If you still have an active web subscription and want it stopped, contact us from the email you signed up with and we will cancel it.
Account, privacy and deletion
How do I delete my data?
In the app open Profile and tap Delete my data. This removes your highlights, notes, saved passages and AI answers from the device and from our servers, and the app starts fresh.
Deleting data does not touch your subscription, because that lives with Apple. Cancel it in Settings first if you no longer want it.
What happens when I sign out?
Nothing is deleted. Your saved work stays with the account you signed out of, and the phone gets a fresh anonymous account. Sign back in to pick up where you were.
What do you collect?
The text you ask the AI about and your questions, your saved passages and notes, and basic crash and usage diagnostics. There are no ads. The full detail is in the privacy policy.
How the explanations work
Where do the answers come from?
Each answer is generated for the exact line or speech in front of you, using only the scene you are reading. Word meanings draw on Schmidt’s Shakespeare-Lexicon, and comments on characters and scenes are informed by public-domain critics such as A. C. Bradley, William Hazlitt and Anna Jameson. See the acknowledgements.
Will it spoil the play?
No. The AI is told where you are in the play and does not reveal anything that happens later. Ask about the ending only once you have reached it.
Can I rely on it for an essay or exam?
Treat the answers as a knowledgeable reading companion, not an authority. They are study aids and can be wrong. Check quotations against the text in the app and cite the play, not the AI.
Still stuck?
Tell us what you were doing and the email you sign in with, and we will sort it out. For billing, include the date of the charge.
