Support
FAQ
Account and billing answers for Apple App Store, Google Play, and dramatis.app subscriptions.
Account and billing FAQ
Know where your subscription lives
Dramatis can sync access to your account, but Apple, Google, and web billing remain separate.
Purchases, renewals, cancellations, and refunds are handled by Apple. Use the iOS subscription screen or Apple Settings > Subscriptions.
Purchases, renewals, cancellations, and restores are handled by Google Play. Use Google Play > Subscriptions.
Subscriptions started on dramatis.app are managed from the Dramatis account page through the Stripe billing portal.
Cancel, renew, change payment details, or request refunds in the original billing provider. One store cannot manage another store's subscription.
Where do I manage my subscription?
Manage it where you started it. iOS subscriptions are managed by Apple in the App Store. Android subscriptions are managed by Google in Google Play. Web subscriptions are managed from your Dramatis account page through Stripe.
Are Apple App Store billing and Google Play billing separate?
Yes. Apple and Google are separate billing systems. An App Store subscription cannot be cancelled, refunded, or updated in Google Play, and a Google Play subscription cannot be managed through Apple.
If you switch platforms, cancel the old store subscription in that store before starting a new one so you do not keep two renewals active.
Does Pro access work across iOS, Android, and web?
Pro access is tied to your Dramatis account once the purchase syncs. Sign in with the same Dramatis account on each device. The access can travel with the account, but the billing relationship stays with Apple, Google, or Stripe.
How do I restore an App Store or Google Play purchase?
Use Restore Purchases in the subscription screen on the device where you bought it. Restore checks the active Apple ID or Google account, then syncs the active subscription to your signed-in Dramatis account.
Why do I not see my mobile subscription in the web billing portal?
The web billing portal only shows Stripe subscriptions that were started on dramatis.app. App Store and Google Play purchases are store purchases, so receipts, payment methods, renewals, cancellations, and refunds stay in those store accounts.
What should I do before deleting my Dramatis account?
Cancel any active subscription first in the place where it renews: Apple Subscriptions, Google Play Subscriptions, or the Stripe billing portal. Deleting Dramatis data removes the account content, but Apple and Google billing must still be managed in their stores.